Outage in Smartcar

Smartcar Connect and API: Elevated Error Rates

Resolved Minor
August 31, 2021 - Started over 3 years ago
Official incident page

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Outage Details

AWS, our infrastructure provider, is currently experiencing degraded network performance. This is causing API requests and logins through Smartcar Connect to experience an elevated error rate. We're monitoring the situation and working to mitigate its impact. We'll update this page again once we have more information to share.
Latest Updates ( sorted recent to last )
RESOLVED over 3 years ago - at 08/31/2021 08:28PM

API and Connect performance is back to normal. If your application continues to experience any issues, please reach out to support@smartcar.com!

MONITORING over 3 years ago - at 08/31/2021 07:57PM

We have deployed a solution to mitigate the impact of the upstream AWS issue and performance is returning back to normal. Please email support@smartcar.com if you continue to experience any trouble.

IDENTIFIED over 3 years ago - at 08/31/2021 06:51PM

AWS, our infrastructure provider, is currently experiencing degraded network performance. This is causing API requests and logins through Smartcar Connect to experience an elevated error rate.

We're monitoring the situation and working to mitigate its impact. We'll update this page again once we have more information to share.

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