Outage in Smartcar

Smartcar API Outage

Resolved Major
September 18, 2023 - Started about 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

We're currently investigating a suspected AWS outage that may be causing Smartcar API downtime.
Components affected
Smartcar API Smartcar Connect

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/18/2023 08:46PM

While the AWS outage is still ongoing, Smartcar has mitigated the issue by deploying alternative AWS infrastructure.

Connect Logins and API requests have returned to a stable level.

Progress on the AWS outage can be monitored at AWS's Status Page here: https://health.aws.amazon.com/health/status

MONITORING about 2 years ago - at 09/18/2023 07:05PM

We've deployed to alternate AWS infrastructure to mitigate issues from our original infrastructure. Connect Logins and API requests are starting to recover, and we're continuing to monitor.

AWS continues to investigate their outages in our original infrastructure zone.

IDENTIFIED about 2 years ago - at 09/18/2023 06:55PM

AWS has acknowledged and begun investigating an outage. Progress can be monitored on AWS's Status Page here: https://health.aws.amazon.com/health/status

Smartcar Connect logins and API requests are currently failing. We've deployed to alternative AWS infrastructure to mitigate issues originating in our current infrastructure.

IDENTIFIED about 2 years ago - at 09/18/2023 06:32PM

Smartcar Connect logins and API requests are currently failing. We are attempting to deploy to alternative AWS infrastructure to mitigate issues originating in our current infrastructure.

IDENTIFIED about 2 years ago - at 09/18/2023 06:27PM

API requests to Smartcar are currently failing. We are attempting to deploy to alternative AWS infrastructure to mitigate issues originating in our current infrastructure.

IDENTIFIED about 2 years ago - at 09/18/2023 05:59PM

We're currently investigating a suspected AWS outage that may be causing Smartcar API downtime.

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