Outage in Smartcar
Smartcar Connect and API 5xx Errors
Resolved MajorIncident Report
We are currently investigating an outage resulting in 5xx errors in Connect and API. We will provide updates as soon as more information becomes available. Thank you for your patience.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 02/27/2025 03:53AM
We experienced a brief period of downtime for Connect and API services between 4:32 PM and 4:50 PM PST due to an issue introduced in a recent code update. A fix has been implemented, and all services are now fully operational. We are closely monitoring the system to ensure continued stability and will share additional details as we complete our investigation. Thank you for your patience and understanding.
MONITORING
about 1 year ago - at 02/27/2025 12:55AM
We have identified the cause of the issue affecting Connect and API requests. The outage was caused by an issue introduced in a recent code update. The change has been reverted and services are returning to normal. We are monitoring the system to ensure stability.
INVESTIGATING
about 1 year ago - at 02/27/2025 12:48AM
We are currently investigating an outage resulting in 5xx errors in Connect and API. We will provide updates as soon as more information becomes available. Thank you for your patience.
Latest Smartcar outages
Smartcar Dashboard: Incomplete Webhook and API Logs - about 1 month ago
Degraded Webhook Event Delivery - 2 months ago
Smartcar Connect, Dashboard, and Token Refresh Errors - 6 months ago
Elevated 5xx Errors - 7 months ago
Smartcar API: Increase in token exchange errors - 8 months ago
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