Outage in Smartcar

Smartcar Connect and API 5xx Errors

Resolved Major
February 26, 2025 - Started 8 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an outage resulting in 5xx errors in Connect and API. We will provide updates as soon as more information becomes available. Thank you for your patience.
Components affected
Smartcar API Smartcar Connect

Need to monitor Smartcar outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 02/27/2025 03:53AM

We experienced a brief period of downtime for Connect and API services between 4:32 PM and 4:50 PM PST due to an issue introduced in a recent code update. A fix has been implemented, and all services are now fully operational. We are closely monitoring the system to ensure continued stability and will share additional details as we complete our investigation. Thank you for your patience and understanding.

MONITORING 8 months ago - at 02/27/2025 12:55AM

We have identified the cause of the issue affecting Connect and API requests. The outage was caused by an issue introduced in a recent code update. The change has been reverted and services are returning to normal. We are monitoring the system to ensure stability.

INVESTIGATING 8 months ago - at 02/27/2025 12:48AM

We are currently investigating an outage resulting in 5xx errors in Connect and API. We will provide updates as soon as more information becomes available. Thank you for your patience.

Latest Smartcar outages

Smartcar Connect, Dashboard, and Token Refresh Errors - 6 days ago
Elevated 5xx Errors - 21 days ago
Smartcar API: Increase in token exchange errors - 2 months ago
Intermittent Authentication Errors - 3 months ago
Smartcar API - access token refresh errors and API timeouts - about 1 year ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook