Outage in Smartsheet

Google Cloud Service Incident affecting Smartsheet Functionality

Resolved Major
June 12, 2025 - Started 1 day ago - Lasted about 4 hours
Official incident page

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Outage Details

Smartsheet customers may encounter errors when attempting to upload, download, or process files using Brandfolder and File Library. Other Google-integrated features, including reCAPTCHA for login and Google Drive uploads, might also experience increased latency or error rates. Our operations team is actively monitoring the situation. We apologize for the inconvenience. https://status.cloud.google.com/
Components affected
Smartsheet Sign in via Google Smartsheet Attachments Smartsheet Bridge by
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 06/12/2025 11:21PM

This incident has been resolved.

MONITORING 1 day ago - at 06/12/2025 09:18PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 1 day ago - at 06/12/2025 09:06PM

Google Cloud's incident is resolving, and we're seeing our capabilities recover. Brandfolder is currently processing its queue of uploads.

IDENTIFIED 1 day ago - at 06/12/2025 09:04PM

Google Cloud's incident is resolving, and we're seeing our capabilities recover. Brandfolder is currently processing its queue of uploads.

IDENTIFIED 1 day ago - at 06/12/2025 08:11PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 1 day ago - at 06/12/2025 08:02PM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 06/12/2025 07:08PM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 06/12/2025 06:54PM

Smartsheet customers may encounter errors when attempting to upload, download, or process files using Brandfolder and File Library. Other Google-integrated features, including reCAPTCHA for login and Google Drive uploads, might also experience increased latency or error rates. Our operations team is actively monitoring the situation. We apologize for the inconvenience.

https://status.cloud.google.com/

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