Outage in Smartsheet
Investigating Customer Support Portal Issues
Resolved MinorIncident Report
We are currently investigating some customer reports of issues using the Customer Support Portal. This issue is related to a third party service and has no impact on the core Smartsheet platform. Customers can submit cases via https://help.smartsheet.com/contact/smartsheetapp in the meantime.
We will continue to provide frequent updates as we work towards resolution.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/24/2025 09:33PM
This incident has been resolved.
MONITORING
10 months ago - at 06/24/2025 07:25PM
A fix has been implemented and we are monitoring to ensure continued stability.
INVESTIGATING
10 months ago - at 06/24/2025 06:43PM
We are currently investigating some customer reports of issues using the Customer Support Portal. This issue is related to a third party service and has no impact on the core Smartsheet platform. Customers can submit cases via https://help.smartsheet.com/contact/smartsheetapp in the meantime.
We will continue to provide frequent updates as we work towards resolution.
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