Outage in Smartsheet

Smartsheet App Unavailable

Resolved Major
August 25, 2025 - Started 2 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating some customer reports of the Smartsheet application not loading for users. We will continue to provide frequent updates as we work towards resolution.
Components affected
Smartsheet Forms Smartsheet Login Smartsheet Dashboards Smartsheet Reports Smartsheet Sheets
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 08/26/2025 03:01AM

This incident has been resolved.

MONITORING 2 days ago - at 08/26/2025 01:05AM

A fix has been implemented and we are monitoring to ensure continued stability of this feature.

IDENTIFIED 2 days ago - at 08/26/2025 12:50AM

We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will continue to provide frequent updates as we work towards resolution.

INVESTIGATING 2 days ago - at 08/26/2025 12:34AM

We are currently investigating some customer reports of the Smartsheet application not loading for users. We will continue to provide frequent updates as we work towards resolution.

Latest Smartsheet outages

Data Shuttle - about 10 hours ago
Investigating: Smartsheet Inaccessible - about 1 month ago
Intermittent Errors When Creating Assets (Sheets, Reports, Dashboards, Workspaces) - about 2 months ago
503 Errors on File Upload - about 2 months ago
Investigating Customer Support Portal Issues - 2 months ago

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