Outage in Smartsheet

Workflows and Webhooks not triggering on attachments or comments

Resolved Minor
October 01, 2025 - Started 24 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating delays in workflows and webhooks where the trigger event is an attachment or comment added on Table View
Components affected
Smartsheet Salesforce Connector Smartsheet DataUploader Smartsheet Jira Connector Smartsheet In App Workflows Smartsheet Bridge by

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Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 10/01/2025 09:53AM

Table View is a recently launched view within Smartsheet, and we have identified that Workflows and Webhooks where the trigger event is an attachment or comment added on Table View will not run. We are working to build this capability. In the interim, using Grid View will mitigate the issue.

INVESTIGATING 24 days ago - at 10/01/2025 09:05AM

We are currently investigating delays in workflows and webhooks where the trigger event is an attachment or comment added on Table View

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