Outage in Smartsheet

Issues Uploading Attachments Through WorkApps

Resolved Minor
October 09, 2025 - Started 2 months ago - Lasted about 7 hours
Official incident page

Incident Report

We are currently investigating reports of issues affecting attachment uploads through WorkApps. Our Engineering team is actively analyzing the cause of the problem and working on a fix to restore normal functionality.
Components affected
Smartsheet WorkApps

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/10/2025 07:31AM

This incident has been resolved.

MONITORING 2 months ago - at 10/10/2025 05:36AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 months ago - at 10/10/2025 03:49AM

We have identified the root cause of the issue affecting attachment uploads through WorkApps. Our Engineering team is actively working on deploying a fix to restore full functionality as soon as possible.

INVESTIGATING 2 months ago - at 10/10/2025 02:36AM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 10/10/2025 01:37AM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 10/10/2025 12:28AM

We are currently investigating reports of issues affecting attachment uploads through WorkApps. Our Engineering team is actively analyzing the cause of the problem and working on a fix to restore normal functionality.

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