Outage in Smartsheet
Brandfolder: SendGrid notifications not processing "Your account was frozen due to unpaid invoices"
Resolved MajorIncident Report
We’re investigating reports of customers experiencing issues with emails sent through SendGrid, including invitations and notifications. Customers may also see an on-screen message stating: “Your account was frozen due to unpaid invoices.”
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 10/27/2025 02:56PM
This incident has been resolved.
MONITORING
2 days ago - at 10/27/2025 01:14PM
The issue was identified, and a fix was implemented. We're monitoring closely to ensure stability.
INVESTIGATING
2 days ago - at 10/27/2025 12:51PM
We’re investigating reports of customers experiencing issues with emails sent through SendGrid, including invitations and notifications. Customers may also see an on-screen message stating: “Your account was frozen due to unpaid invoices.”
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