Outage in Smartsheet
Brandfolder Monthly Reports Delayed
Resolved MajorIncident Report
Summary AI Generated
Smartsheet proactively paused the release of February Brandfolder monthly reports due to a data synchronization issue that could have affected report accuracy. The incident lasted approximately 25 days while the team worked to resolve the synchronization problem and ensure data integrity. The issue was fully fixed and monitoring confirmed stability before the incident was resolved.
We have proactively paused the release of our February reports to ensure the highest level of data accuracy. Our team is currently resolving a synchronization issue, and we expect the corrected reports to be available shortly. We apologize for the inconvenience and appreciate your patience while we ensure your data is 100% correct.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 03/24/2026 05:57PM
This incident has been resolved.
MONITORING
6 days ago - at 03/24/2026 03:02PM
We have implemented the fix fully and we are monitoring for stability.
IDENTIFIED
14 days ago - at 03/16/2026 07:05PM
We are finalizing the fix for this issue and will have an update shortly.
IDENTIFIED
18 days ago - at 03/12/2026 09:08PM
A fix is being implemented. An update will be shared once completed.
IDENTIFIED
21 days ago - at 03/09/2026 04:38PM
We are continuing to work on restoring full service.
IDENTIFIED
27 days ago - at 03/03/2026 03:55PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 1 month ago - at 02/27/2026 09:55PM
We have proactively paused the release of our February reports to ensure the highest level of data accuracy. Our team is currently resolving a synchronization issue, and we expect the corrected reports to be available shortly. We apologize for the inconvenience and appreciate your patience while we ensure your data is 100% correct.
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