Outage in Smartsheet

User & Group Management

Resolved Major

March 24, 2026 - Started 27 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Smartsheet's User & Group Management pages in Admin Center displayed blank results for 3.3 hours, preventing administrators from accessing user and group information. The issue was identified and resolved with a fix implementation. Users may need to refresh their browser or clear cache to see the full resolution.

We are investigating blank results showing on User & Group Management pages in Admin Center. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

Components affected

Smartsheet User and Group Management

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Latest Updates ( sorted recent to last )

RESOLVED 27 days ago - at 03/24/2026 06:30PM

This incident has been resolved.

MONITORING 27 days ago - at 03/24/2026 04:08PM

We are observing stability being restored for the User & Group Management pages in Admin Center. A page refresh or clearing of cache from this page from your browser might be necessary for full resolution. We are continuing to monitor it closely to confirm full service stability.

IDENTIFIED 27 days ago - at 03/24/2026 04:07PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 27 days ago - at 03/24/2026 03:16PM

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