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Outage in Smarty

Minor bug prevented requests from legacy domains

Resolved Minor
March 12, 2021 - Started almost 5 years ago - Lasted about 1 year
Official incident page

Incident Report

During the course of a slow rollout of a newly rewritten authentication component, the software was deployed with an unintended bug which prevented the usual proxying of requests to the intended back-end service. The cause of the failure is due to an oversight on our part to register an old/legacy domain names still in use by affected customers (autocomplete-api.smartystreets.com as well as extract-beta.api.smartystreets.com). We have since re-added support for these domains and will continue with our slow rollout. Customers should update to the canonical hostnames for respective services (us-autocomplete.api.smartystreets.com and us-extract.api.smartystreets.com).

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Latest Updates ( sorted recent to last )
RESOLVED almost 5 years ago - at 03/12/2021 07:53PM

During the course of a slow rollout of a newly rewritten authentication component, the software was deployed with an unintended bug which prevented the usual proxying of requests to the intended back-end service. The cause of the failure is due to an oversight on our part to register an old/legacy domain names still in use by affected customers (autocomplete-api.smartystreets.com as well as extract-beta.api.smartystreets.com). We have since re-added support for these domains and will continue with our slow rollout. Customers should update to the canonical hostnames for respective services (us-autocomplete.api.smartystreets.com and us-extract.api.smartystreets.com).

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