Outage in SMS Magic

Long Code Service Degradation -- 10DLC delivery hub

Resolved Major

September 08, 2025 - Started 7 months ago - Lasted about 11 hours
Official incident page

Incident Report

Start Time: Sep 08, 2025 – 15:42 UTC Impact: Partial Outage – Long Code Service Degradation Description: The 10DLC delivery hub has detected an issue resulting in delivery delays for MO/MT/DLR. We will provide more information as it becomes available. We are following up with the provider and closely monitoring from our end. Next Update: We will provide an update as soon as more information becomes available. We apologize for the inconvenience.

Components affected

SMS Magic Message Delivery Service

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/09/2025 03:19AM

The 10DLC delivery hub has confirmed that this issue has been resolved.
If you continue to notice any discrepancy, please reach out to care@screen-magic.com

IDENTIFIED 7 months ago - at 09/08/2025 04:40PM

Start Time: Sep 08, 2025 – 15:42 UTC
Impact: Partial Outage – Long Code Service Degradation

Description:
The 10DLC delivery hub has detected an issue resulting in delivery delays for MO/MT/DLR. We will provide more information as it becomes available.
We are following up with the provider and closely monitoring from our end.

Next Update: We will provide an update as soon as more information becomes available.
We apologize for the inconvenience.

Latest SMS Magic outages

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Carrier Partner Incident - SMS & MMS Latency - Route 2 - 2 days ago

There is a carrier-partner incident currently impacting 10DLC SMS services - 4 days ago

Vendor Incident - Message delivery failure - India - 9 days ago

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