Outage in SMS Magic

Carrier Partner - Short Code Delivery Hub Service Degradation

Resolved Major

September 11, 2025 - Started 7 months ago - Lasted about 20 hours
Official incident page

Incident Report

Start Time: Sep 11, 2025 – 20:18 UTC Impact: Partial Outage – Short Code Service Degradation via Aerialink Provider Description: The short code delivery hub has detected an issue resulting in message latency. We will provide more information as it becomes available. We are following up with the provider and closely monitoring from our end. Next Update: We will provide an update as soon as more information becomes available.

Components affected

SMS Magic Message Delivery Service

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/12/2025 04:35PM

This incident has been resolved
If you continue to notice any discrepancy, please reach out to care@screen-magic.com

IDENTIFIED 7 months ago - at 09/11/2025 08:58PM

Start Time: Sep 11, 2025 – 20:18 UTC
Impact: Partial Outage – Short Code Service Degradation via Aerialink Provider

Description:
The short code delivery hub has detected an issue resulting in message latency. We will provide more information as it becomes available.
We are following up with the provider and closely monitoring from our end.

Next Update: We will provide an update as soon as more information becomes available.

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