Outage in SMS Magic

Partial Outage - Message delivery affected - Not receiving Delivery Receipts

Resolved Major

September 19, 2025 - Started 7 months ago - Lasted about 4 hours
Official incident page

Incident Report

Start Time: 19 September 2025 12:30 UTC Impact: Partial Outage - Non Receipt of Delivery Receipts Description: We are currently experiencing a service disruption affecting message delivery through one of our Providers. Messages sent may fail to deliver, and Delivery Receipts (DLRs) may not be received. Messages will continue to reflect in Submitted state on the CRM portal We are following up with the provider and closely monitoring from our end. Next Update: We will provide an update as soon as more information becomes available. We apologize for the inconvenience and appreciate your patience.

Components affected

SMS Magic DLR sync with Open API SMS Magic DLR sync with Zoho SMS Magic DLR Sync with Salesforce SMS Magic Message Delivery Service

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/19/2025 08:00PM

This incident has been resolved
If you continue to notice any discrepancy, please reach out to care@screen-magic.com

IDENTIFIED 7 months ago - at 09/19/2025 03:51PM

Start Time: 19 September 2025 12:30 UTC
Impact: Partial Outage - Non Receipt of Delivery Receipts
Description:
We are currently experiencing a service disruption affecting message delivery through one of our Providers. Messages sent may fail to deliver, and Delivery Receipts (DLRs) may not be received. Messages will continue to reflect in Submitted state on the CRM portal
We are following up with the provider and closely monitoring from our end.

Next Update: We will provide an update as soon as more information becomes available.
We apologize for the inconvenience and appreciate your patience.

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