Outage in SMS Magic

Vendor Incident - Short Code (Route 1) SMS Latency

Resolved Minor

December 17, 2025 - Started 4 months ago - Lasted about 17 hours
Official incident page

Incident Report

Start Time : Dec 17, 2025 - 12:47 PST There is a carrier-partner incident currently impacting short code (route 1) SMS services for US-American region Customers may experience intermittent latency impacting inbound (MO) SMS messaging via short code (route 1) with carrier. The cause of this issue is under investigation at this time. We will provide more information as it becomes available.

Components affected

SMS Magic Message Delivery Service

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 12/18/2025 01:24PM

The issue impacting SMS Gateway has now been RESOLVED.

End Time : Dec 17, 2025 - 16:40 PST

INVESTIGATING 4 months ago - at 12/17/2025 08:55PM

Start Time : Dec 17, 2025 - 12:47 PST

There is a carrier-partner incident currently impacting short code (route 1) SMS services for US-American region
Customers may experience intermittent latency impacting inbound (MO) SMS messaging via short code (route 1) with carrier.
The cause of this issue is under investigation at this time.

We will provide more information as it becomes available.

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