Outage in SMS Magic

Messaging - Degradation in delivering messages to AT&T destination.

Resolved Minor

January 07, 2026 - Started 3 months ago - Lasted 6 days
Official incident page

Incident Report

Start Time : Jan 07, 2026 - 10:00 UTC We have received a notification from our Provider that an issue has been identified affecting SMS delivery towards AT&T subscribers. We will provide an update as soon as more information becomes available.

Components affected

SMS Magic Message Delivery Service

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 01/13/2026 01:23PM

A fix has been implemented and the issue is now resolved.

MONITORING 3 months ago - at 01/08/2026 04:34PM

Few issues are still reported with AT&T. We are continuing to monitor the results.
We're actively escalating downstream to ensure this gets resolved and will provide updates.

MONITORING 3 months ago - at 01/07/2026 03:06PM

A fix has been implemented by our downstream partner and we are monitoring the results.

INVESTIGATING 3 months ago - at 01/07/2026 01:51PM

Start Time : Jan 07, 2026 - 10:00 UTC
We have received a notification from our Provider that an issue has been identified affecting SMS delivery towards AT&T subscribers.
We will provide an update as soon as more information becomes available.

Latest SMS Magic outages

Carrier Partner Incident - AT&T 10DLC SMS Latency - about 17 hours ago

Degraded Message Processing Performance on Converse Desk - about 19 hours ago

Carrier Partner Incident - SMS & MMS Latency - Route 2 - 1 day ago

There is a carrier-partner incident currently impacting 10DLC SMS services - 4 days ago

Vendor Incident - Message delivery failure - India - 9 days ago

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