Outage in SMS Magic

Vendor Incident - Short Code (Route 1) SMS Latency

Resolved Minor

January 13, 2026 - Started 5 days ago - Lasted about 1 hour
Official incident page

Incident Report

Start Time : Jan 13, 2026 - 07:34 PST We have received a notification regarding a carrier-partner incident currently impacting short code (route 1) SMS services. Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1). The cause of this issue is under investigation at this time.

Components affected

SMS Magic Message Delivery Service

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Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 01/13/2026 04:23PM

End Time : Jan 13, 2026 - 08:15 PST
Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

INVESTIGATING 5 days ago - at 01/13/2026 03:38PM

Start Time : Jan 13, 2026 - 07:34 PST

We have received a notification regarding a carrier-partner incident currently impacting short code (route 1) SMS services.

Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1).

The cause of this issue is under investigation at this time.

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