Outage in SMS Magic

Carrier Partner Incident - {{Thumb Cellular}} Toll-Free SMS Delivery Delays

Resolved Minor

February 17, 2026 - Started about 2 months ago - Lasted about 19 hours
Official incident page

Incident Report

Start Time : Feb 17, 2026 - 11:40 PST There is a carrier-partner incident currently impacting toll-free SMS services. Customers may experience minor delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free with Thumb Cellular. The cause of this issue is under investigation at this time.

Components affected

SMS Magic Message Delivery Service

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 02/18/2026 02:29PM

Monitoring for the issue impacting toll-free SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time

End Time : Feb 18, 05:51 PST

INVESTIGATING about 2 months ago - at 02/18/2026 01:08PM

The issue is still under investigation by the carrier partner teams..
Customers may continue to experience minor delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free with Thumb cellular.

INVESTIGATING about 2 months ago - at 02/17/2026 07:51PM

Start Time : Feb 17, 2026 - 11:40 PST
There is a carrier-partner incident currently impacting toll-free SMS services.
Customers may experience minor delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free with Thumb Cellular.
The cause of this issue is under investigation at this time.

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