Outage in SMS Magic

Carrier Partner Incident - 10Dlc SMS & MMS Latency

Resolved Minor

March 23, 2026 - Started 3 days ago - Lasted about 2 hours
Official incident page

Incident Report

Start Time : Mar 23, 2026 - 00:35 PDT There is a carrier-partner incident currently impacting 10DLC SMS and MMS services for international numbers. Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS via 10DLC . The cause of this issue is under investigation at this time.

Components affected

SMS Magic Message Delivery Service

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 03/23/2026 03:08PM

The issue impacting 10DLC SMS and MMS services for international numbers has concluded and confirmed that previously impacted services have been restored to pre-incident health.
The issue is resolved at this time.
End Time : Mar 23, 08:03 PDT

INVESTIGATING 3 days ago - at 03/23/2026 02:34PM

The issue continues to be under investigation.
We will continue to keep you posted regarding further update on the same.

INVESTIGATING 3 days ago - at 03/23/2026 01:25PM

Start Time : Mar 23, 2026 - 00:35 PDT
There is a carrier-partner incident currently impacting 10DLC SMS and MMS services for international numbers.
Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS via 10DLC .
The cause of this issue is under investigation at this time.

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