Outage in SMSPortal

Connectivity Degradation

Resolved Minor
February 28, 2025 - Started 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Some customers may have experienced international connectivity issues on the SEACOM network affecting access to our platform. While the issue appears to have been resolved, we are still awaiting feedback from our Dedicated Internet Access (DIA) providers to determine the root cause. Type: Connectivity Degradation Issue Start Time: 28 Feb 2025 @ 17:41 (UTC+2) Issue End Time: 28 Feb 2025 @ 18:54 (UTC+2) Impact: Customers connecting from outside South Africa may have experienced intermittent connectivity or increased response times on our platform. We will continue to monitor the situation and work closely with their engineers to uncover the root cause and implement any necessary preventative measures. Thank you for your patience and understanding. Please contact help@smsportal.com if you require further information or assistance. The SMSPortal Team
Components affected
SMSPortal Europe SMSPortal North America (US, Canada & Caribbean) SMSPortal South & Central America SMSPortal Asia & Oceania
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/28/2025 07:17PM

SEACOM have informed us that they have made some interventions and the issue is resolved. They will continue to monitor closely for stability.

MONITORING 2 months ago - at 02/28/2025 06:36PM

We have been informed by SEACOM that the current issue is intermittent and that they are still experiencing service degradation. They are actively investigating the root cause and will continue to provide us with progressive updates.

MONITORING 2 months ago - at 02/28/2025 05:44PM

Some customers may have experienced international connectivity issues on the SEACOM network affecting access to our platform. While the issue appears to have been resolved, we are still awaiting feedback from our Dedicated Internet Access (DIA) providers to determine the root cause.

Type: Connectivity Degradation
Issue Start Time: 28 Feb 2025 @ 17:41 (UTC+2)
Issue End Time: 28 Feb 2025 @ 18:54 (UTC+2)
Impact: Customers connecting from outside South Africa may have experienced intermittent connectivity or increased response times on our platform.

We will continue to monitor the situation and work closely with their engineers to uncover the root cause and implement any necessary preventative measures. Thank you for your patience and understanding.

Please contact help@smsportal.com if you require further information or assistance.

The SMSPortal Team

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