Outage in SMTP

API Access and statistics issues

Resolved Major
February 13, 2025 - Started 9 months ago - Lasted about 4 hours
Official incident page

Incident Report

We have detected an issue with access to our public API. Additionally, we are experiencing a problem with the statistics system.

Our team is looking into the issue.
Components affected
SMTP API SMTP Statistics

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Latest Updates ( sorted recent to last )
9 months ago - at 02/13/2025 03:25PM

Our engineering team is actively investigating delays in the statistics subsystem processing. Currently, the following event types may experience delays:

* Reception events for emails injected via HTTP API
* Clicked email events
* Opened email events

All other statistics and callback events continue to be processed as usual.
We apologize for any inconvenience this may cause and appreciate your patience and understanding.

9 months ago - at 02/13/2025 01:16PM

We have applied necessary remediation to the API services and currently the API subsystem is fully operational.

Our engineers continue to look into statistics subsystem degradation incident

9 months ago - at 02/13/2025 12:46PM

We have detected an issue with access to our public API. Additionally, we are experiencing a problem with the statistics system.

Our team is looking into the issue.

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