Outage in SMTP

API Access and statistics issues

Resolved Major

February 13, 2025 - Started 11 months ago - Lasted about 4 hours
Official incident page

Incident Report

We have detected an issue with access to our public API. Additionally, we are experiencing a problem with the statistics system.

Our team is looking into the issue.

Components affected

SMTP Statistics SMTP API

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Latest Updates ( sorted recent to last )

11 months ago - at 02/13/2025 03:25PM

Our engineering team is actively investigating delays in the statistics subsystem processing. Currently, the following event types may experience delays:

* Reception events for emails injected via HTTP API
* Clicked email events
* Opened email events

All other statistics and callback events continue to be processed as usual.
We apologize for any inconvenience this may cause and appreciate your patience and understanding.

11 months ago - at 02/13/2025 01:16PM

We have applied necessary remediation to the API services and currently the API subsystem is fully operational.

Our engineers continue to look into statistics subsystem degradation incident

11 months ago - at 02/13/2025 12:46PM

We have detected an issue with access to our public API. Additionally, we are experiencing a problem with the statistics system.

Our team is looking into the issue.

Latest SMTP outages

Public SMTP and webhooks Issue - 3 months ago

Possible issues affecting Registration flow - 3 months ago

Mail processing delay and public API endpoint availability issues - 4 months ago

Partner network availability issues - 5 months ago

Mail delivery delay - 5 months ago

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