Outage in SMTP2GO

Investigating database connection issue

Resolved Major

April 04, 2025 - Started 10 months ago - Lasted 18 minutes
Official incident page

Incident Report

We are urgently investigating a database connection issue.

Components affected

SMTP2GO Email sending (SMTP service) SMTP2GO API Servers

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 04/04/2025 12:27AM

The issue stemmed from restrictive access rights to a core database system. This has been resolved and we can confirm email is now flowing as usual.

INVESTIGATING 10 months ago - at 04/04/2025 12:10AM

We are urgently investigating a database connection issue.

Latest SMTP2GO outages

API Error - 6 days ago

Connectivity issue - about 1 month ago

Delivery Delays - about 2 months ago

Subaccounts: Verified Senders Issue - 2 months ago

Greylisting Issues with Microsoft/Yahoo - 2 months ago

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