Outage in SMTP2GO

Investigating database connection issue

Resolved Major
April 04, 2025 - Started 7 months ago - Lasted 18 minutes
Official incident page

Incident Report

We are urgently investigating a database connection issue.
Components affected
SMTP2GO Email sending (SMTP service) SMTP2GO API Servers

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 04/04/2025 12:27AM

The issue stemmed from restrictive access rights to a core database system. This has been resolved and we can confirm email is now flowing as usual.

INVESTIGATING 7 months ago - at 04/04/2025 12:10AM

We are urgently investigating a database connection issue.

Latest SMTP2GO outages

Activity Report: "Processed" Emails - 9 days ago
Delivery Delays (emails held as "Processed") - AU region - 17 days ago
Delay in Processing of Emails - 18 days ago
Inbound Server Issue - 18 days ago
Delay in Processing of Emails - 18 days ago

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