Outage in SmugMug

Site unavailable - AWS cloud outage

Resolved Major
October 20, 2025 - Started 5 days ago - Lasted about 11 hours
Official incident page

Incident Report

We’re sorry! SmugMug is temporarily unavailable due to a major issue affecting Amazon Web Services, and we are working with them on a fix.
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 10/20/2025 04:39PM

This incident has been resolved.
Marketing pages may load inconsistently as they have a dependency that has been intermittently down.

MONITORING 5 days ago - at 10/20/2025 09:31AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 5 days ago - at 10/20/2025 08:23AM

We are continuing to investigate this issue.

INVESTIGATING 5 days ago - at 10/20/2025 07:17AM

We’re sorry! SmugMug is temporarily unavailable due to a major issue affecting Amazon Web Services, and we are working with them on a fix.

Latest SmugMug outages

Images loading slowly - 4 months ago
Images loading slowly - 8 months ago
Uploads processing slowly - over 1 year ago

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