Is SmugMug Down? Check the current SmugMug status

SmugMug is operational

Updated a few minutes ago

SmugMug not working for you?

Monitoring SmugMug since February 2021. Learn more

Monitoring 5 SmugMug services and regions

1 incident in 2025

Current SmugMug official ongoing incidents

No incidents reported in SmugMug's status page

IsDown pulls data from SmugMug's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.

SmugMug issues reported by users in the last 24 hours

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Latest user comments about SmugMug problems

  • S

    Stefano

    about 13 hours ago

    Web site stays LOADING forever. I used Windows 11, with EDGE, and CHROME to no avail. Further, sometimes if I did get connected, The ORGANIZE function was not working, not responding to clicks. This has been going on for at least 1 week.

  • A

    Anne

    12 days ago

    Yesterday, there seemed to be a problem with views. Today, 27 February 2025, only 9 views all day. Previous two days, views were up around 5,500.I know views vary, lol, but today especially seems stuck. Thanks!

  • M

    M

    13 days ago

    I cannot open the search section

  • K

    Kathy

    23 days ago

    Smugmug servers are not responding and my website keeps crashing or spinning trying to load. MAJOR ISSUE.

  • J

    Joanne

    23 days ago

    I created a new photo gallery Viking Star, Iconic Western Mediterranean Cruise. The entire gallery is messed up. Please help.

  • G

    Grant

    3 months ago

    All of my galleries are present but when wishing to view onsite I get a 404 error

  • C

    Charlene

    8 months ago

    Upload too long. Still processing

  • L

    Lakshmi

    9 months ago

    My whole website evaporated

  • D

    Dave

    9 months ago

    Cannot access anything on smugmug.com domain

  • J

    Jeff

    9 months ago

    Uploading from LR to Smugmug is now hung up for the last half hour. Task manager shows 0 network traffic.

SmugMug outage history

IsDown has tracked 81 incidents since started monitoring SmugMug status in February 2021.

  • Feb 17 2025
    Images loading slowly

    23 days ago · lasted about 1 hour

    Images are loading more slowly than usual. Our engineers are on the case. More details

  • Jul 24 2024
    Uploads processing slowly

    8 months ago · lasted about 3 hours

    Uploads are processing slowly. Our team is working on a fix. More details

  • May 24 2024
    Add-to-cart failing in some browsers

    10 months ago · lasted 20 minutes

    Add-to-cart is failing in some browser configurations. Our engineers are on the case and will have a fix shortly. More details

  • Feb 2021 ...
    IsDown started monitoring SmugMug status

    We've tracked and collected 81 incidents since started monitoring SmugMug status

SmugMug outages in the last 30 days

Number of Incidents

1 issues

Last incident

23 days ago

Having problems with SmugMug? What can you do?

  1. First, stay calm.

    • We know it's stressful when SmugMug is down, but running around is not going to fix it.
    • Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.

  2. Make a quick evaluation of the impact

    • Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
    • Did SmugMug already acknowledge the issue? And published a status update? (You can find it in the top of the page or in SmugMug status page)
    • If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.

  3. Communicate with your team and users quickly

    • If SmugMug is having problems and impacting your business, it's important to keep your team and users informed.
    • Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
    • If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.

  4. Understand the root cause

    • After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
    • Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.

  5. Is there any mitigation for the issue?

    • Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
    • Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.

  6. Service has recovered?

    • Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.

  7. Post-incident analysis

    • Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
    • Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.

  8. Prepare for the next incident, because it will happen again

    • Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
    • Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by monitoring them for you and alerting you if they are having issues, and create status pages to communicate with your team and users.

Check SmugMug components, services, or regions current status in real-time

Photos/Videos
OK
Search
OK
Support & Help Pages
OK
Uploads
OK
Web
OK

Reports by users in other services in the last 12 hours

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Blooket user reports
Unleash https://www.getunleash.io/
Unleash user reports
Microsoft 365
Microsoft 365 user reports
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Airbase user reports
Later https://later.com
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Epic Games https://epicgames.com/
Epic Games user reports
Meta https://meta.com
Meta user reports

Frequently Asked Questions

Is SmugMug down today?

SmugMug isn't down. You can check SmugMug status and incident details on the top of the page. IsDown continuously monitors SmugMug official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current SmugMug status?

SmugMug is currently operational. You can check SmugMug status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a SmugMug outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is SmugMug slow today?

Currently there's no report of SmugMug being slow. Check on the top of the page if there are any reported problems by other users.

How are SmugMug outages detected?

IsDown monitors the SmugMug official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last SmugMug outage?

SmugMug last outage was on February 17, 2025 with the title "Images loading slowly"

SmugMug not working for you? How do I know if SmugMug is down?
How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.