Outage in Snapdocs

Document Processing Delays- Encompass Integration

Resolved Minor
February 17, 2025 - Started 2 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently experiencing a delay in document processing. We are currently investigating and will have another update in 30 minutes
Components affected
Snapdocs Closings
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/17/2025 08:24PM

This incident has been resolved.

MONITORING 2 months ago - at 02/17/2025 07:54PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 months ago - at 02/17/2025 07:53PM

We are continuing to work closely with Encompass support to resolve the issue.

IDENTIFIED 2 months ago - at 02/17/2025 07:04PM

We are continuing to work closely with Encompass support to resolve the issue.

IDENTIFIED 2 months ago - at 02/17/2025 06:34PM

We are continuing to work closely with Encompass support to resolve the issue.

IDENTIFIED 2 months ago - at 02/17/2025 06:04PM

We are continuing to work closely with Encompass support to resolve the issue

IDENTIFIED 2 months ago - at 02/17/2025 05:35PM

We are continuing to work closely with Encompass support to resolve the issue

IDENTIFIED 2 months ago - at 02/17/2025 05:02PM

Snapdocs is investigating issues with automated pulling documents from Encompass through our Encompass integration when lenders use SkyDrive for document storage. We are working closely with Encompass support to resolve the issue.

INVESTIGATING 2 months ago - at 02/17/2025 04:38PM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 02/17/2025 03:52PM

We are currently experiencing a delay in document processing. We are currently investigating and will have another update in 30 minutes

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