Outage in Snapdocs

Email Provider Issues

Resolved Minor
April 23, 2025 - Started about 1 month ago - Lasted about 19 hours
Official incident page

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Outage Details

Snapdocs is currently experiencing an email disruption due to an outage with one of our email providers. We understand the importance of email communication and are actively working to resolve this issue. Our team is in the process of re-routing all email traffic to an alternate provider to ensure continuity of service. We apologize for any inconvenience this may cause and will provide updates as they become available.
Components affected
Snapdocs Closings Snapdocs Mobile Notary
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/24/2025 04:22PM

This incident has been resolved.

MONITORING about 1 month ago - at 04/24/2025 12:10AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 04/23/2025 11:14PM

Issues around logging into Snapdocs should now be resolved. Work continues for full resolution of this issue

IDENTIFIED about 1 month ago - at 04/23/2025 10:44PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 04/23/2025 10:13PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 04/23/2025 09:57PM

Snapdocs is currently experiencing an email disruption due to an outage with one of our email providers. We understand the importance of email communication and are actively working to resolve this issue. Our team is in the process of re-routing all email traffic to an alternate provider to ensure continuity of service. We apologize for any inconvenience this may cause and will provide updates as they become available.

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