Outage in Snapdocs

Digital Closings - Document Processing Delays

Resolved Minor
March 17, 2025 - Started about 1 month ago - Lasted 2 days
Official incident page

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Outage Details

We are currently experiencing a delay in document processing. We are currently investigating and will have another update in 45 minutes
Components affected
Snapdocs Closings
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/19/2025 08:40PM

This incident has been resolved. Please contact support@snapdocs.com with any further questions.

MONITORING about 1 month ago - at 03/19/2025 05:29PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 03/18/2025 01:16AM

Work continues to resolve the identified issue with Encompass Loan Connect. Our status page will remain active until a resolution is implemented. Please contact support@snapdocs.com with any further questions.

IDENTIFIED about 1 month ago - at 03/17/2025 08:11PM

We are continuing to work on a fix for this issue affecting customers that have updated their Encompass Loan Connect experience.

IDENTIFIED about 1 month ago - at 03/17/2025 05:49PM

We continue to investigate delays in uploading documents for customers that have updated their Encompass Loan Connect experience. We will provide updates every 2 hours moving forward.

IDENTIFIED about 1 month ago - at 03/17/2025 04:46PM

We are experiencing delays uploading documents for customers that have updated their Encompass Loan Connect experience

INVESTIGATING about 1 month ago - at 03/17/2025 04:01PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 03/17/2025 03:11PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 03/17/2025 02:22PM

We are currently experiencing a delay in document processing. We are currently investigating and will have another update in 45 minutes

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