SnapLogic Platform Latency issue

Resolution

Status: Resolved

End Time: 4:13 PM PST

Performance has returned to expected baseline levels.
Monitoring confirms stable operation across the affected scope.

We will maintain elevated observation as a precautionary measure.

Customers requiring operational review may coordinate directly with support.

Status: Monitoring

Last Updated: 5:30 PM PST

The previously implemented remediation steps have addressed the performance degradation in US region and the SnapLogic platform is stable. We have achieved full recovery and performance indicators are at baseline levels. The system was recovered as of 2:55PM PST, however there was a brief performance degradation from 4:02pm PST to 4:13pm PST.

We are maintaining heightened monitoring to confirm sustained stability, and are investigating the root cause.

Next update by 7.00 PM PST.

Mitigation Update:

Status: Monitoring

Last Updated: 3:30 PM PST
Remediation steps have been implemented to address performance degradation in US region.

We have achieved partial recovery and performance indicators are trending toward baseline levels with no additional services have been impacted.

We are maintaining heightened monitoring to confirm sustained stability, and will investigate the root cause upon full recovery.

Next update by 4:30 PM PST.

We are continuing to investigate this issue.

Production available but materially degraded

Status: Investigating

Start Time: 2:10PM PST

We are investigating performance degradation affecting Log in and API calls in US region.

Customers may experience elevated latency or intermittent processing delays.

Next update by: 3:30PM PST