SnapLogic Platform Latency issue

Status: Resolved

End Time : March 12th 2026 5:00PM PST

The issue impacting production workloads in US region has been fully resolved. As of March 5th at 9:05 PM PST, there have been no further disruptions after corrective actions were performed on the Control Plane.

All services are operating within normal performance thresholds, and validation confirms stable operation.

We recognize the operational dependency our customers place on this platform and appreciate your partnership during remediation.

Status: Monitoring

Status Update: All services are operating within normal performance thresholds, and validation confirms stable operation.

If you experience any issues, please report them to Support so they can be reviewed as part of the ongoing analysis.

Next update: March 12th 5:00 PM PST

Status: Monitoring

Status Update: All services are operating within normal performance thresholds, and validation confirms stable operation.

If you experience any issues, please report them to Support so they can be reviewed as part of the ongoing analysis.

Next update: March 10th 5:00 PM PST

Status: Monitoring

Status Update: All services are operating within normal performance thresholds, and validation confirms stable operation.

If you experience any issues, please report them to Support so they can be reviewed as part of the ongoing analysis.

Next update: March 10th 12:00 PM PST

Status: Monitoring

Status Update: All services are operating within normal performance thresholds, and validation confirms stable operation.

If you experience any issues, please report them to Support so they can be reviewed as part of the ongoing analysis.

Next update: March 9th 5:00 PM PST

Status: Monitoring

Status Update: All services are operating within normal performance thresholds, and validation confirms stable operation.

If you experience any issues, please report them to Support so they can be reviewed as part of the ongoing analysis.

Next update: March 9th 12:00 PM PST

Status: Monitoring

Status Update: All services are operating within normal performance thresholds, and validation confirms stable operation.

If you experience any issues, please report them to Support so they can be reviewed as part of the ongoing analysis.

Next update: March 8th 5:00 PM PST

Status: Monitoring

Status Update: All services are operating within normal performance thresholds, and validation confirms stable operation.

If you experience any issues, please report them to Support so they can be reviewed as part of the ongoing analysis.

Next update: March 8th 12:00 PM PST

Status: Monitoring

Status Update: All services are operating within normal performance thresholds, and validation confirms stable operation.

If you experience any issues, please report them to Support so they can be reviewed as part of the ongoing analysis.

Next update: March 7th 5:00 PM PST

Status: Monitoring

Status Update: All services are operating within normal performance thresholds, and validation confirms stable operation.

If you experience any issues, please report them to Support so they can be reviewed as part of the ongoing analysis.

Next update: March 7th 12:00 PM PST

Status: Monitoring

Status Update: All services are operating within normal performance thresholds, and validation confirms stable operation.

We recognize the operational dependency our customers place on this platform and appreciate your partnership during remediation.

If you experience any issues, please report them to Support so they can be reviewed as part of the ongoing analysis.

Next update: 5:00 PM PST

Status: Monitoring

Status Update: All services are operating within normal performance thresholds, and validation confirms stable operation.

We recognize the operational dependency our customers place on this platform and appreciate your partnership during remediation.

If you experience any issues, please report them to Support so they can be reviewed as part of the ongoing analysis.

Next update: 10:00 AM PST

Status: Monitoring

Status Update: Platform performance has recovered and key indicators are trending back toward baseline levels.

Engineering teams remain actively engaged and are continuing to investigate intermittent spikes observed across different API calls.

While the system is currently operating normally, we are maintaining heightened monitoring to ensure stability and identify the underlying cause.

We understand the importance of reliable platform performance and appreciate your patience as we continue this investigation. We will have all hands on deck on Friday, March 6, from 5:00 a.m. to 7:00 a.m. PST.

We will continue updating our progress toward resolving this intermittent issue on the SnapLogic US control plane within this trust incident. Platform degradation still causes intermittent disruption to our login UI and task execution. We performed several corrective actions that temporarily alleviated the issue. Once the issue is fully resolved, we will mark this incident as resolved.

Next update: March 6 6:15 AM PST

Status: Monitoring

Status Update: Platform performance has recovered and key indicators are trending back toward baseline levels.

Engineering teams remain actively engaged and are continuing to investigate intermittent spikes observed across different API calls.

While the system is currently operating normally, we are maintaining heightened monitoring to ensure stability and identify the underlying cause.

We understand the importance of reliable platform performance and appreciate your patience as we continue this investigation.

We will continue updating our progress toward resolving this intermittent issue on the SnapLogic US control plane within this trust incident. Platform degradation still causes intermittent disruption to our login UI and task execution. We performed several corrective actions that temporarily alleviated the issue. Once the issue is fully resolved, we will mark this incident as resolved.

If you experience any issues, please report them to Support so they can be reviewed as part of the ongoing analysis.

Next update: 5:00 PM PST

Status: Monitoring

Status Update: Platform performance has recovered and key indicators are trending back toward baseline levels.

Engineering teams remain actively engaged and are continuing to investigate intermittent spikes observed across different API calls.

While the system is currently operating normally, we are maintaining heightened monitoring to ensure stability and identify the underlying cause.

We understand the importance of reliable platform performance and appreciate your patience as we continue this investigation.

We will continue updating our progress toward resolving this intermittent issue on the SnapLogic US control plane within this trust incident. Platform degradation still causes intermittent disruption to our login UI and task execution. We performed several corrective actions that temporarily alleviated the issue. Once the issue is fully resolved, we will mark this incident as resolved.

If you experience any issues, please report them to Support so they can be reviewed as part of the ongoing analysis.

Next update: 2:00 PM PST

Mitigation Update

Status: Monitoring

Status Update: Platform performance has been recovered and key indicators are trending back toward baseline levels.

Engineering teams remain actively engaged and are continuing to investigate intermittent spikes observed across different API calls.

While the system is currently operating normally, we are maintaining heightened monitoring to ensure stability and identify the underlying cause.

We understand the importance of reliable platform performance and appreciate your patience as we continue this investigation.

If you experience any issues, please report them to Support so they can be reviewed as part of the ongoing analysis.

Next update: 11:00 AM PST

Mitigation Update

Status: Monitoring
Recovery Time: 6:45 AM PST

Last Updated: 6:50 AM PST

Status Update: Platform performance has recovered and key indicators back towards baseline levels.

Engineering teams remain actively engaged and are continuing to investigate intermittent spikes observed across different API calls.

While the system is currently operating normally, we are maintaining heightened monitoring to ensure stability and identify the underlying cause.

We understand the importance of reliable platform performance and appreciate your patience as we continue this investigation.

If you experience any issues, please report them to Support so they can be reviewed as part of the ongoing analysis.

This incident will remain open until a complete and verified resolution has been delivered.

Next update by: 8 AM PST

We are currently investigating this issue.

Start Time: 6:00AM PST

We are investigating an issue affecting the Logging in to the US region.

Customers may experience elevated latency or intermittent processing delays.

Next update by: 7:30AM PST

Mitigation Update

Status: Monitoring

Last Updated: 3:00 PM PST

Status Update: Platform performance has recovered and key indicators back towards baseline levels.

Engineering teams remain actively engaged and are continuing to investigate intermittent spikes observed across different API calls.

While the system is currently operating normally, we are maintaining heightened monitoring to ensure stability and identify the underlying cause.

We understand the importance of reliable platform performance and appreciate your patience as we continue this investigation.

If you experience any issues, please report them to Support so they can be reviewed as part of the ongoing analysis.

This incident will remain open until a complete and verified resolution has been delivered.

Mitigation Update

Status: Monitoring

Last Updated: 10:10 AM PST

Status Update: Platform performance has recovered and key indicators are trending back toward baseline levels.

Engineering teams remain actively engaged and are continuing to investigate intermittent spikes observed across different API calls.

While the system is currently operating normally, we are maintaining heightened monitoring to ensure stability and identify the underlying cause.

We understand the importance of reliable platform performance and appreciate your patience as we continue this investigation.

If you experience any issues, please report them to Support so they can be reviewed as part of the ongoing analysis.

Next update: 12:00 AM PST

Mitigation Update:

Status: Monitoring

Last Updated: 9:10 AM PST

Remediation steps have been implemented to address performance degradation in US region.

We have achieved partial recovery and performance indicators are trending toward baseline levels with no additional services have been impacted.

We are maintaining heightened monitoring to confirm sustained stability, and will investigate the root cause upon full recovery.

Next update by 10:30 AM PST.

Production available but materially degraded

Status: Investigating

Start Time: 8:05AM PST

We are investigating performance degradation affecting Log in and API calls in US region.

Customers may experience elevated latency or intermittent processing delays.

Next update by: 9:30AM PST

Scheduled Rollback – March 3, 2026

Started at 12:15 PM PST
Completed at 9:30 PM PST

The rollback is complete. All systems are now running on the targeted stable versions (Snaplex: main-37094 - 4.43 GA (Recommended); Control Plane: 4.43.2.0).

We have transitioned to a 24/7 hands on monitoring phase to closely track traffic and performance patterns. This heightened surveillance will remain in place for the following weeks to guarantee long-term stability.

Scheduled Rollback – March 3, 2026

Started at 12:15 PM PST and is in Progress

Update : 8:20 PM PST

Status Update: The control plane rollback deployment is proceeding steadily following its restart earlier this evening.

Our engineering teams have not identified any further issues, and the deployment is currently on track to reach full completion by 9:45 PM PST.

We will provide a final status update once the transition is finalized.

Scheduled Rollback – March 3, 2026

Started at 12:15 PM PST and is in Progress

Update : 7:20 PM PST

Status Update: The control plane rollback deployment encountered a timeout and failure due to the previously reported GitHub latency. This occurred just before the top of the hour, coinciding with a period of peak traffic on the control plane. To ensure a stable and successful transition, our engineering team elected to restart the deployment after the peak period concluded, and it was successfully re-initiated at 7:02 PM PST.

This delay has further extended our estimated completion window. We now anticipate the full control plane rollback to be finalized by 9:45 PM PST. We continue to monitor all systems closely and will provide our next status update at the conclusion of the deployment

Hourly progress updates will be provided.

Scheduled Rollback – March 3, 2026

Started at 12:15 PM PST and is in Progress

Update : 6:20 PM PST

Status Update: The control plane rollback is currently in progress and proceeding without issue. However, due to unexpected latency with GitHub, a key component of our process, the rollback is running approximately 25 minutes slower than anticipated. As a result, the estimated completion time for the rollback has been moved from 7:40 PM PST to 8:05 PM PST.

Please note that until the rollback is fully complete, the Snaplex label in the Monitor may still display "4.44." However, you can verify the rollback by checking the build number and version, which should correctly reflect the reverted version (main-37094) in Manager>>Snaplexes>>settings>>version

Following the successful recovery from earlier today, we continue to see high completion rates for the data plane rollback.

Support and CSM teams are actively working with the remaining customers who have not yet restarted their nodes to ensure they are successfully reverted to version 4.43 GA and to prevent any potential version mismatches

Hourly progress updates will be provided.

Scheduled Rollback – March 3, 2026

Started at 12:15 PM PST and is in Progress

Update : 5:20 PM PST

Status Update: The platform has fully recovered from the connection-related degradation identified earlier this afternoon, and all systems are performing normally. 

The data plane rollback is nearly finished, with 99% of Groundplexes and 96% of Cloudplexes successfully reverted to version 4.43 GA. 

We began the control plane rollback at 5:15 PM PST, which is expected to take approximately 2 hours and 25 minutes.

Upon login, customers may see a warning stating 'Snap Pack Catalog is deprecated.' This is an expected side effect of the version change and can be safely ignored as it does not impact operations. However, to prevent version mismatches and potential pipeline issues, please ensure any nodes still running version 4.44.x are manually restarted. 

Support and CSM teams are currently reaching out to customers with pending restarts to assist with this process.

Hourly progress updates will be provided.

Monitoring
Scheduled Rollback – March 3, 2026

Started at 12:15 PM PST and is in Progress

Status Update: A platform degradation was identified at 4:03 PM PST, but following immediate stabilization efforts and a database leader election, the system began recovering at 4:12 PM PST. The data plane rollback is nearly finished, with 96% of Cloudplexes and 98% of Groundplexes successfully reverted. We are proceeding with the final stages of the rollback.

What to Expect

No impact for customers currently running Snaplex version 4.43.x

No planned downtime, except for customers running single node snaplex on version 4.44.0.1

Actively running pipelines will complete prior to node restart

Temporary interruptions may occur for new pipeline executions during individual node restarts

Active user sessions will be logged out during restart and may immediately log back in

Hourly progress updates will be provided.

Scheduled Rollback – March 3, 2026

Started at 12:15 PM PST and is in Progress

Status Update: The rollback is nearing completion for the data plane, with 90% of all nodes successfully reverted to version 4.43 GA. This includes 99% of Groundplexes and 81% of Cloudplexes. All systems remain stable as the final rolling restarts proceed, and we continue to see no impact on service availability

What to Expect

No impact for customers currently running Snaplex version 4.43.x

No planned downtime, except for customers running single node snaplex on version 4.44.0.1

Actively running pipelines will complete prior to node restart

Temporary interruptions may occur for new pipeline executions during individual node restarts

Active user sessions will be logged out during restart and may immediately log back in

Hourly progress updates will be provided.

Scheduled Rollback – March 3, 2026

March 3, 2026

Started at 12:15 PM PST and is in Progress

Status Update: The rollback continues to proceed ahead of schedule. We have now successfully reverted 86% of Groundplexes to version 4.43 GA. System performance remains stable with no issues identified during the rolling restarts.

What to Expect
No impact for customers currently running Snaplex version 4.43.x

No planned downtime, except for customers running single node snaplex on version 4.44.0.1

Actively running pipelines will complete prior to node restart

Temporary interruptions may occur for new pipeline executions during individual node restarts

Active user sessions will be logged out during restart and may immediately log back in

Hourly progress updates will be provided.

Scheduled Rollback – March 3, 2026

March 3, 2026

Started at 12:15 PM PST and is in Progress

Status Update: The rollback to version 4.43 GA is progressing as planned. We have successfully downgraded 60% of Groundplexes with no issues identified. All nodes are restarting as expected, including those with active tasks. Once Groundplexes are complete, we will begin the rollback of Cloudplexes. Platform availability remains stable.

What to Expect
No impact for customers currently running Snaplex version 4.43.x

No planned downtime, except for customers running single node snaplex on version 4.44.0.1

Actively running pipelines will complete prior to node restart

Temporary interruptions may occur for new pipeline executions during individual node restarts

Active user sessions will be logged out during restart and may immediately log back in

Hourly progress updates will be provided.

Scheduled Rollback – March 3, 2026

To ensure continued platform stability, we will perform a rollback of the 4.44 release today:
March 3, 2026
12:15 PM – 8:00 PM PST
(8:15 PM GMT – 4:00 AM GMT)

This rollback will be executed using a rolling restart methodology to preserve overall system availability.

Scope:
- All Snaplexes updated to v4.44 (February release) - Reverting to v4.43 GA (main-37094, November release)
- North America-hosted Control Plane - Reverting from v4.44 to v4.43.2 (January release)

What to Expect:
- No impact for customers currently running Snaplex version 4.43.x

- No planned downtime, except for customers with single-node Snaplexes (node restart required)

- Actively running pipelines will complete prior to node restart

- Temporary interruptions may occur for new pipeline executions during individual node restarts

- Active user sessions will be logged out during restart and may immediately log back in

Hourly progress updates will be provided.

Next update by: 1:15PM PST

Recovery in Progress

Status: Monitoring

We have identified an API contributing to elevated traffic during peak periods, which led to disruption of certain production workloads in the US region. Remediation actions have been implemented to mitigate the impact.

The SnapLogic platform is currently stable and performance metrics are trending back toward established baselines.

A permanent patch is in development and will be deployed shortly. We are also evaluating additional safeguards to further strengthen platform resilience.

Recovery progress continues to be validated against standard performance baselines. Further updates will be provided as improvements are completed.

Next update by 9:30 PM PST.

Status: Investigating
Start Time: March 3rd - 6:00AM PST

We sincerely apologize for the ongoing issues and any inconvenience they may have caused. Our team is actively working to resolve the situation as quickly as possible.

We fully understand your concerns about stability and want to assure you that we’ve been carefully addressing the recent issues to ensure the platform is completely restored and operating smoothly again.

Next update by 8:30 AM PST.

We are currently investigating this issue.

Status: Investigating

Start Time: March 3rd - 6:00AM PST

We are investigating an issue affecting the Logging in and API calls to the US region

Customers may experience elevated latency or intermittent processing delays.

Next update by: 7:30AM PST

Mitigation Update:
Status: Monitoring

Remediation steps have been implemented to address the performance degradation in the US region.

Performance indicators are at baseline levels, and no additional services have been impacted.
We are maintaining heightened monitoring to confirm sustained stability.

Mitigation Update:
Status: Monitoring

Remediation steps have been implemented to address the performance degradation in the US region.

Performance indicators are trending toward baseline levels, and no additional services have been impacted.
We are maintaining heightened monitoring to confirm sustained stability.

Mitigation Update:
Status: Monitoring

Remediation steps have been implemented to address the performance degradation in the US region.

Performance indicators are trending toward baseline levels, and no additional services have been impacted.
We are maintaining heightened monitoring to confirm sustained stability.

Next update by 3:00 PM PST.

Mitigation Update:
Status: Monitoring

Remediation steps have been implemented to address performance degradation in US region.

Performance indicators are trending toward baseline levels, and no additional services have been impacted.
We are maintaining heightened monitoring to confirm sustained stability.

Next update by 1:00 PM PST.

Mitigation Update:
Status: Monitoring

Remediation steps have been implemented to address performance degradation in US region.

We have achieved recovery and performance indicators are trending toward baseline levels with no additional services have been impacted.

We are maintaining heightened monitoring to confirm sustained stability, and will investigate the root cause upon full recovery.

Next update by 7:30 AM PST.

Status: Investigating

Start Time: 6:10AM PST

We are investigating an issue affecting the Logging in to the US region.

Customers may experience elevated latency or intermittent processing delays.

Next update by: 7:30AM PST