Outage in Snowflake

AWS - Europe (Ireland): INC0108983

Resolved Minor
May 24, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes. Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures. Incident start time: 17:12 UTC May 24, 2024
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/24/2024 07:35PM

Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to execute queries. Affected customers might have encountered query failures.
Incident start time: 16:16 UTC May 24, 2024
Incident end time: 18:20 UTC May 24, 2024
Preliminary root cause: The preliminary investigation points to an issue within a single node of the infrastructure responsible for the Warehouse Scheduling Service.
A root cause analysis (RCA) document will be published within seven business days.

MONITORING over 1 year ago - at 05/24/2024 07:09PM

Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to execute queries. Affected customers might have encountered query failures.
Incident start time: 16:16 UTC May 24, 2024
Incident end time: 18:20 UTC May 24, 2024
Preliminary root cause: The preliminary investigation points to an issue within a single node of the infrastructure responsible for the Warehouse Scheduling Service.

INVESTIGATING over 1 year ago - at 05/24/2024 06:28PM

Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 17:12 UTC May 24, 2024

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