Outage in Snowflake

GCP - US Central 1 (Iowa): INC0125093

Resolved Minor
January 28, 2025 - Started 8 days ago - Lasted about 3 hours
Official incident page

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Outage Details

Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 2 hours. Customer experience: Customers hosted in the specified regions may experience elevated warehouse resume delays while attempting to access or use Snowflake services and features. Incident start time: 01:00 UTC January 28, 2025
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 01/28/2025 06:23AM

Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.

Customer experience: Customers hosted in the specified regions experienced elevated warehouse resume delays while attempting to access or use Snowflake services and features.

Incident start time: 01:03 UTC January 28, 2025
Incident end time: 04:56 UTC January 28, 2025

Preliminary root cause: A subset of Snowflake systems encountered performance degradation, which caused elevated virtual warehouse resume delays.

A root cause analysis (RCA) document will be published within seven business days.

MONITORING 8 days ago - at 01/28/2025 05:41AM

Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.

Customer experience: Customers hosted in the specified regions may experience elevated warehouse resume delays while attempting to access or use Snowflake services and features.

Incident start time: 01:03 UTC January 28, 2025
Incident end time: 04:56 UTC January 28, 2025

Preliminary root cause: A subset of Snowflake systems encountered performance degradation, which caused elevated virtual warehouse resume delays.

IDENTIFIED 8 days ago - at 01/28/2025 05:09AM

Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.

Customer experience: Customers hosted in the specified regions may experience elevated warehouse resume delays while attempting to access or use Snowflake services and features.

Incident start time: 01:00 UTC January 28, 2025

INVESTIGATING 8 days ago - at 01/28/2025 03:13AM

Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 2 hours.

Customer experience: Customers hosted in the specified regions may experience elevated warehouse resume delays while attempting to access or use Snowflake services and features.

Incident start time: 01:00 UTC January 28, 2025

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