INC0128777

Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.

Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to execute queries. Affected customers might have encountered query failures.

Incident start time: 21:30 UTC March 14, 2025
Incident end time: 22:40 UTC March 14, 2025

Preliminary root cause: A third-party service provider experienced a connectivity issue, which caused a delay with warehouse resume.

A root cause analysis (RCA) document will be published within ten business days.

Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.

Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to execute queries. Affected customers might have encountered query failures.

Incident start time: 21:30 UTC March 14, 2025
Incident end time: 22:40 UTC March 14, 2025

Preliminary root cause: A third-party service provider experienced a connectivity issue, which caused a delay with warehouse resume.

Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.

Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.

Incident start time: 21:30 UTC March 14, 2025