Outage in Snyk
Snyk Support portal degradation
Resolved MinorIncident Report
Summary AI Generated
The Snyk Support portal (support.snyk.io) experienced a 6.2-hour degradation that prevented users from logging in to create or view support cases. The issue was traced to an incident with a third-party provider. The provider deployed a fix, service was restored, and the incident was declared resolved after no further interruptions were observed.
Snyk Support portal is experiencing a degradation of service.
Users may not be able to log in to the portal at support.snyk.io to create or view support cases.
Other options to create support cases may also be impacted.
We have identified that this appears to be due to a related incident on the 3rd party provider. We will monitor and provide updates as they are available.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 10/23/2026 10:02AM
There have been no further interruptions to our service, declaring the incident as resolved.
MONITORING
4 days ago - at 10/23/2026 06:20AM
The 3rd party provider has implemented a fix, and initial testing indicates that it is successful.
The Snyk Support portal should now be available, however we'll keep monitoring for a short period to ensure full service is maintained
IDENTIFIED
4 days ago - at 10/23/2026 03:56AM
Snyk Support portal is experiencing a degradation of service.
Users may not be able to log in to the portal at support.snyk.io to create or view support cases.
Other options to create support cases may also be impacted.
We have identified that this appears to be due to a related incident on the 3rd party provider. We will monitor and provide updates as they are available.
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