Missing Instagram Insights data - ThirdParty issue

Issue Resolved – Fully Operational
The issue has been successfully resolved, and we are now fully operational. All data rebuilds have been completed, and the product is up to date.

Thank you for your patience and understanding throughout the resolution process.

Issue Resolved – Data Rebuilds in Progress
Our engineering team has confirmed that the issue has been resolved by Meta. We have initiated data rebuilds to recover the missing information.

We estimate that all affected data will be fully restored in the product by the end of the week.

Thank you for your patience as we complete this process.

Meta has confirmed that the issue has been resolved. Our engineering team is currently validating the fix and beginning preparations for data backfill.

We will share further updates as the validation progresses.

Thank you for your continued patience.

Ongoing Investigation
We are actively monitoring the situation. The error rate remains stable, and we are awaiting a response from the Meta engineering team to resolve the issue.

We will provide additional updates as soon as we receive more information. Thank you for your patience.

Ongoing Investigation
We have reopened a support ticket with Meta and are currently awaiting their response and resolution. We will provide further updates as soon as more information becomes available.

Issue Not Resolved
Our investigation has confirmed that the issue reported to Meta has not been resolved. We will be reopening a support ticket with Meta to address this matter.

We will provide further updates as soon as more information becomes available.

Meta has confirmed the issue has been fixed. We are now verifying it on our end and preparing for data rebuilds.

We are experiencing a disruption in Instagram insights data across Emplifi features, due to a Meta API bug.
Some of your Instagram posts might be missing insight metrics.

We will provide updates as soon as we have more information from the Third Party.