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Outage in Socure

[SEV3] Intermittent Latency and 5xx Errors for DocV/Image Alert List Transactions

Resolved Minor
May 11, 2026 - Started 4 days ago - Lasted about 5 hours
Official incident page

Incident Report

We are aware of an issue that caused latency and intermittent 5xx errors that affected a small subset of DocV transactions that call Image Alert List. The team is looking into solutions to prevent this from recurring.

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 05/12/2026 12:12AM

Our team has applied a fix to prevent any recurrence of latency and intermittent 5xx errors for DocV transactions calling Image Alert List. We appreciate your patience as our team worked through this issue.

INVESTIGATING 4 days ago - at 05/11/2026 07:35PM

We are aware of an issue that caused latency and intermittent 5xx errors that affected a small subset of DocV transactions that call Image Alert List. The team is looking into solutions to prevent this from recurring.

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