Outage in Socure
End Users Not Receiving DocV SMS Links
Resolved MinorIncident Report
We are currently experiencing temporary SMS delivery delays for a small subset of users, which may require retrying verification attempts. The team is actively working to mitigate impact while monitoring the issue closely. No customer data or systems have been impacted.
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 05/20/2026 04:39PM
The issue affecting DocV SMS delivery has been resolved. End users should now receive DocV SMS messages as expected.
INVESTIGATING
8 days ago - at 05/20/2026 03:50PM
We are currently experiencing temporary SMS delivery delays for a small subset of users, which may require retrying verification attempts. The team is actively working to mitigate impact while monitoring the issue closely. No customer data or systems have been impacted.
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