Outage in Socure
[SEV1] Document Verification Decisioning Impacted
Resolved MajorIncident Report
We are currently investigating an active incident that is impacting decisioning on Document Verification. We will provide updates as soon possible as we are working to mitigate the issue.
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Latest Updates ( sorted recent to last )
RESOLVED
about 9 hours ago - at 11/12/2026 05:34AM
The issue affecting Document Verification decisioning has been fully resolved as of 12:26am Eastern Time. We apologize for any inconveniences this has caused and will share an RCA with a full analysis of the impact.
MONITORING
about 10 hours ago - at 11/12/2026 05:05AM
We have implemented a fix to mitigate the impact on Document Verification decisioning. We are currently monitoring the situation and will share another update once we can confirm this issue is resolved.
INVESTIGATING
about 10 hours ago - at 11/12/2026 04:49AM
We are currently investigating an active incident that is impacting decisioning on Document Verification. We will provide updates as soon possible as we are working to mitigate the issue.
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