Unplanned Partial Outage for Lending Services

The applied fix has been monitored and all operations are running within normal service levels.
Partners that experienced APIs failures are advised to retry the operation. The Incident is resolved and no further updates will be provided. In case individual investigation requests are needed please engage the incident management team via our dedicated ticketing platform.

Partner Impact Resolution: Intermittent 5xx error messages no longer returned on multiple loan applications, overdraft applications, consumer loan applications, SplitPay applications services.

Customer Impact Resolution: Customers who were attempting to apply for the impacted loan services are now able to complete the process without any errors.

Impacted Endpoints:
· POST /v1/persons/{persons_id}/credit_line_applications
· POST /v1/persons/{persons_id}/prepaid_card_applications
· POST /v1/persons/{persons_id}/sdd_collection_applications
. POST v1/persons/{person_id}/consumer_loan_applications

(not an exhaustive list)

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

· https://docs.solarisgroup.com/api-reference/lending/splitpay/#operation/ConsumerCreditLineWeb.V1.Applications.CreateOperation

· https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SDD-Collection-Applications/paths/~1persons~1%7Bperson_id%7D~1sdd_collection_applications/post

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Summary: An Unplanned Partial Outage for Lending Services has been identified and a fix was applied. We are working to restore the impacted Services as soon as possible. Services are being monitored in order to ensure all operations are running within normal service levels.

Partner Impact: Intermittent 5xx error messages were returned on multiple loan applications, overdraft applications, consumer loan applications, SplitPay applications services.

Customer Impact: Customers who were attempting to apply for the impacted loan services were returned error messages.

Impacted Endpoints:
· POST /v1/persons/{persons_id}/credit_line_applications
· POST /v1/persons/{persons_id}/prepaid_card_applications
· POST /v1/persons/{persons_id}/sdd_collection_applications
. POST v1/persons/{person_id}/consumer_loan_applications

(not an exhaustive list)

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

· https://docs.solarisgroup.com/api-reference/lending/splitpay/#operation/ConsumerCreditLineWeb.V1.Applications.CreateOperation

· https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SDD-Collection-Applications/paths/~1persons~1%7Bperson_id%7D~1sdd_collection_applications/post

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.