Unplanned Partial Outage for Mutliple Digital Banking API Services

The incident identified to be impacting multiple API endpoints between ~05:15-05:30 CET on 19.06.2024, resulting in elevated API error rates has been resolved. Services have been monitored in order to ensure that all operations are running within normal service levels.

This incident is resolved. No further updates will be provided.

Partner Impact Resolution:
- Intermittent 5XX API error messages are no longer returned from multiple API endpoints across all services.

Customer Impact Resolution:
- Customers no longer receive error messages in the partner mobile or web applications.
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

Impacted endpoints:
- API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: https://docs.solarisgroup.com/api-reference/digital-banking/account-management/

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An incident has been identified to be impacting multiple API endpoints between ~05:15-05:30 CET on 19.06.2024, resulting in elevated API error rates. Services have been restored and are being monitored in order to ensure all operations are running within normal service levels.

Partner Impact:
- Intermittent 5XX API error messages were returned from multiple API endpoints across all services.

Customer Impact:
- Customers could have received error messages in the partner mobile or web applications.
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

Impacted endpoints:
- API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/digital-banking/account-management/

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.