Unplanned Partial Outage For Incoming and Outgoing SEPA Instant Transfers

The issue impacting Incoming & Outgoing SEPA Instant transactions has been mitigated. Service stability has returned to normal levels, and our engineering team is monitoring the system closely to ensure continued performance.

Partner / Customer Impact:
Incoming & Outgoing SEPA Instant Transfers: During the incident, Partners may have experienced delays in the settlement of impacted Incoming & Outgoing SEPA Instant transactions.


Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

Impacted Endpoints:

• POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers

API Reference Documentation: To understand more about the impacted endpoint(s), please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post
• https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post

We apologize for any inconvenience this outage may have caused. Should you have any questions or concerns, please contact us by sending an email to incidents@solarisbank.de or through our dedicated ticketing platform.

We encountered an ongoing issue with Incoming & Outgoing SEPA Instant transactions, resulting in unsuccessful transactions.

Partner / Customer Impact:
Incoming & Outgoing SEPA Instant Transfers: During the incident, Partners may have experienced delays in the settlement of impacted Incoming & Outgoing SEPA Instant transactions.

Alternative Actions: In the event of lingering external error messages, Partners are advised to inform customers of the possibility of initiating a standard SEPA Credit Transfer as an alternative.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

Impacted Endpoints:

• POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers

API Reference Documentation: To understand more about the impacted endpoint(s), please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post
• https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post

We apologize for any inconvenience this outage may have caused. Should you have any questions or concerns, please contact us by sending an email to incidents@solarisbank.de or through our dedicated ticketing platform.