Outage in SolarWinds Observability
Delayed Data Ingestion [EU-01]
Resolved MinorIncident Report
Summary AI Generated
SolarWinds Observability experienced a log data ingestion delay lasting approximately 1.1 hours in the EU-01 region, affecting port-based log customers. During the incident, users experienced delayed log-based alert evaluations and were unable to view recently ingested logs in the UI. A fix was deployed and the issue was fully resolved, with data processing, alerts, and dashboards returning to normal.
We are currently investigating an issue affecting log data ingestion for port-based log customers in the EU-01 region.
As a result, affected customers may experience delays in log-based alert evaluations and in viewing recently ingested logs in the UI.
Our team is actively working to resolve the issue, and we will provide another update within the hour.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 07/13/2026 10:06PM
The ingestion delay issue has been resolved. New data is now processing normally, and alerts and dashboards should reflect up-to-date information.
MONITORING
4 days ago - at 07/13/2026 09:58PM
A fix for the Logs data ingestion delay has been deployed, and we’re actively monitoring to ensure full recovery. Some new data may still be missing from the UI, alerts may be delayed, and dashboards could reflect outdated information. We’ll share another update within the hour.
INVESTIGATING
4 days ago - at 07/13/2026 09:01PM
We are currently investigating an issue affecting log data ingestion for port-based log customers in the EU-01 region.
As a result, affected customers may experience delays in log-based alert evaluations and in viewing recently ingested logs in the UI.
Our team is actively working to resolve the issue, and we will provide another update within the hour.
Latest SolarWinds Observability outages
Degraded Web Interface NA-01 - 18 days ago
Degraded data ingestion: [logs3.papertrailapp.com] - 21 days ago
Delayed Data Ingestion [ AP-01 ] - about 1 month ago
Delayed Data Ingestion [NA-01] - about 1 month ago
Delayed Alert Notifications [NA-01] - about 1 month ago
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