Outage in SolarWinds Observability
Delayed Data Ingestion [EU-01]
Resolved MinorIncident Report
Summary AI Generated
SolarWinds Observability's EU-01 region experienced a 10.5-hour delayed data ingestion issue affecting Logs, Metrics, and Traces, which impacted dashboards, alerting, and visibility across multiple components including APM, Infrastructure, Kubernetes, and Network Observability. Data gaps occurred between 9:40 and 14:40 UTC, during which new data was not appearing in the UI and alerts were delayed. Ingestion recovered by 15:51 UTC, and a backfill process was completed by 00:41 UTC the following day, restoring all missing data and returning dashboards and alerts to normal operation.
We’ve identified the cause of the delay in Logs, Metrics & Traces data ingestion and are working on a fix. New data may not appear in the UI, alerts could be delayed, and some dashboards might show missing or outdated values. We’ll provide an update within the hour.
Components affected
SolarWinds Observability DEM SolarWinds Observability RUM SolarWinds Observability Logs SolarWinds Observability Database Observability SolarWinds Observability Network Observability SolarWinds Observability Kubernetes Observability SolarWinds Observability Infrastructure Observability SolarWinds Observability Agent Downloads and Updates SolarWinds Observability APM SolarWinds Observability AlertingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 08/21/2026 12:41AM
The backfill is now complete. All data has been restored. New data is now processing normally, and alerts and dashboards should reflect up-to-date information.
IDENTIFIED
6 days ago - at 08/20/2026 11:40PM
The backfill is making progess, however, some customers may still see data gaps in the UI between 9:40 UTC and 14:40 UTC while it completes. We are still actively replaying the missing data, and the backfill is expected to take approximately an hour to complete.
Next update within 1 hour.
IDENTIFIED
7 days ago - at 08/20/2026 03:51PM
The ingestion delay has fully recovered, and the latest data should now be visible in the UI. Alerting has also returned to real-time processing.
There will be data gaps in the UI between 9:40 UTC and 14:40 UTC while we complete the backfill. We are actively replaying the missing data, and the backfill is expected to take approximately 24–48 hours to complete.
Next update within 8 hours.
IDENTIFIED
7 days ago - at 08/20/2026 02:49PM
We’ve identified the cause of the delay in Logs, Metrics and Traces data ingestion and are working on a fix. New data may not appear in the UI, alerts could be delayed, and some dashboards might show missing or outdated values. We’ll provide an update within the hour.
INVESTIGATING
7 days ago - at 08/20/2026 02:13PM
We’ve identified the cause of the delay in Logs, Metrics & Traces data ingestion and are working on a fix. New data may not appear in the UI, alerts could be delayed, and some dashboards might show missing or outdated values. We’ll provide an update within the hour.
Latest SolarWinds Observability outages
Degraded Alert Notifications [NA-01, NA-02, EU-01, AP-01] - about 1 month ago
Delayed Data Ingestion [EU-01] - about 1 month ago
Degraded Web Interface NA-01 - about 2 months ago
Degraded data ingestion: [logs3.papertrailapp.com] - 2 months ago
Delayed Data Ingestion [ AP-01 ] - 2 months ago
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