Outage in SolarWinds Observability
Degraded Data Ingestion [NA-01, EU-01]
Resolved MinorIncident Report
Summary AI Generated
SolarWinds Observability experienced a 4.4-hour degraded log ingestion incident affecting customers using legacy Papertrail log ingestion endpoints across NA-01 and EU-01 regions. Impacted customers faced delayed or failed log processing, telemetry data gaps, and missing alerts, while services on unaffected ingestion paths remained operational. The root cause was identified and a fix was implemented, with the backlog subsequently being processed.
We are currently investigating an issue affecting log ingestion for a subset of customers. Customers using former Papertrail log ingestion endpoints may experience delayed processing or failed ingestion of new log data. Services not utilizing the affected ingestion path remain operational. We will provide an update within the hour.
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Latest Updates ( sorted recent to last )
MONITORING
about 3 hours ago - at 10/06/2026 04:03PM
A fix has been implemented for the Logs data ingestion issue and the backlog is being processed. Customers using former Papertrail log ingestion endpoints may continue to experience delayed processing of new log data. Services not utilizing the affected ingestion path remain operational. Affected customers may see gaps in the telemetry data and experience missing alerts. We will provide an update within the hour.
IDENTIFIED
about 3 hours ago - at 10/06/2026 03:38PM
We’ve identified the root cause of the degraded Logs data ingestion and are still working on a fix. Customers using former Papertrail log ingestion endpoints may experience delayed processing or failed ingestion of new log data. Services not utilizing the affected ingestion path remain operational. Affected customers may see gaps in the telemetry data and experience missing alerts. We will provide an update within the hour.
IDENTIFIED
about 4 hours ago - at 10/06/2026 02:42PM
We’ve identified the root cause of the degraded Logs data ingestion and are still working on a fix. Customers using former Papertrail log ingestion endpoints may experience delayed processing or failed ingestion of new log data. Services not utilizing the affected ingestion path remain operational. Affected customers may see gaps in the telemetry data and experience missing alerts. We will provide an update within the hour.
IDENTIFIED
about 5 hours ago - at 10/06/2026 01:43PM
We’ve identified the root cause of the degraded Logs data ingestion and are working on a fix. Customers using former Papertrail log ingestion endpoints may experience delayed processing or failed ingestion of new log data. Services not utilizing the affected ingestion path remain operational. Affected customers may see gaps in the telemetry data and experience missing alerts. We will provide an update within the hour.
INVESTIGATING
about 6 hours ago - at 10/06/2026 01:11PM
We continue to investigate an issue affecting log ingestion for a subset of customers. Customers using former Papertrail log-ingestion endpoints may experience delayed processing or failed ingestion of new log data. Services not using the affected ingestion path remain operational. We will provide an update within the hour.
INVESTIGATING
about 7 hours ago - at 10/06/2026 12:06PM
We are currently investigating an issue affecting log ingestion for a subset of customers. Customers using former Papertrail log ingestion endpoints may experience delayed processing or failed ingestion of new log data. Services not utilizing the affected ingestion path remain operational. We will provide an update within the hour.
Latest SolarWinds Observability outages
Delayed Data Ingestion [EU-01] - about 2 months ago
Degraded Alert Notifications [NA-01, NA-02, EU-01, AP-01] - 3 months ago
Delayed Data Ingestion [EU-01] - 3 months ago
Degraded Web Interface NA-01 - 3 months ago
Degraded data ingestion: [logs3.papertrailapp.com] - 3 months ago
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