Outage in Sonic Internet + Voice

NBN Unplanned Outage - NSW/ACT

Resolved Major

April 08, 2024 - Started almost 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

Please be advised of a service disruption affecting NBN customers in and around NSW/ACT impacting the service authentication/browsing. Our network teams have been engaged to investigate and identify the cause of the disruption.

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 04/09/2024 03:20AM

Service appears to be stable. Please reach out if you are experiencing ongoing issues.

MONITORING almost 2 years ago - at 04/09/2024 12:50AM

10:44 AM 09/04/2024 : Issue has been resolved by the T3 IP Engineering team by restarting the Backend DNS cache.

We will continue to monitor the issue for a period. We apologise for the inconvenience.

INVESTIGATING almost 2 years ago - at 04/09/2024 12:37AM

10:25 AM 09/04/2024 : Tier 3 IP Engineering teams have been engaged and investigating a potential DNS related issue affecting NBN services.

INVESTIGATING almost 2 years ago - at 04/09/2024 12:06AM

Please be advised of a service disruption affecting NBN customers in and around NSW/ACT impacting the service authentication/browsing.

Our network teams have been engaged to investigate and identify the cause of the disruption.

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