Sonic NBN Degradation

This incident has been resolved.

4:29 PM 14/10/2023: Configurations have been made for VIC which have improved latency.

2:10 PM 14/10/2023: Configuration changes have proven successful and latency levels are back to normal. Changes to be implemented in VIC next. No ETR.

1:28 PM 14/10/2023: Investigations into latency continue. As a result of the investigation of the faulty optics port, a number of services in VIC and TAS loss connection this morning between 8:35 AEDT to 10:45 AEDT. Optics port will require replacing. No ETR.

11:34 AM 14/10/2023: This disruption is ongoing and investigations continue. A field technician has been arranged to attend site to investigate equipment.

6:34 PM 13/10/2023: Engineers have escalated to the vendor for investigation.

5:19 PM 13/10/2023: Engineers have reset a network device and are now monitoring for changes.

Please be advised of a suspected disruption affecting NBN customers affecting latency. Our network teams have been engaged to investigate and identify the cause of the disruption. An ETR will be provided once our initial investigation is complete.