Outage in SonoSuite

Delays in deliveries

Resolved Minor
March 29, 2023 - Started over 2 years ago - Lasted 5 months
Official incident page

Incident Report

AWS Infrastructure had an error and this caused issues in our file-handling systems, file uploads and deliveries to channels could be affected.
Components affected
SonoSuite Sonosuite Platform

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/31/2023 09:45AM

This incident has been resolved.

MONITORING over 2 years ago - at 07/07/2023 01:19PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 04/27/2023 09:35AM

The issue has been identified and a fix is being implemented.
Meanwhile, we are still experiencing issues in our file-handling systems. File uploads and deliveries to channels could be affected.
Please contact support@sonosuite.com for assistance if you encounter these problems.

INVESTIGATING over 2 years ago - at 03/29/2023 08:11AM

AWS Infrastructure had an error and this caused issues in our file-handling systems, file uploads and deliveries to channels could be affected.

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