Important Sophos Notification regarding Sophos Central Dashboards

Due to a Global AWS outage in the US-East-1 region, API credentials management/use, and Central services may be impacted.  Product and Environment Sophos Home Sophos Central  Dashboard - API credentials use and management Sophos Partner Dashboard - API credentials use and management Sophos Enterprise Dashboard - API credentials use and management Impact October 20th, 2025, 14:05 UTC: The ongoing AWS outage has affected some Sophos services.  Access to Sophos Central, including the Customer, Partner, and Enterprise Dashboards, as well as the Self-Service Portal, was temporarily disrupted but has now been fully restored. All of these applications are operating normally. However, some Sophos public APIs remain impacted by the AWS outage. This affects sign-in to the Partner Portal, NetExam, the Sophos Community, the Sophos Support Portal, and Partner Perks. Service principals such as AD Sync that rely on these. Previous updates: Due to a Global AWS outage in us-east-1 region, Sophos Home Service may be impacted. Sophos Home Service and other Central services may be impacted. API credentials Management: API credentials might be missing for a few accounts, and it might impact 3rd party data ingestion and/or AD sync and related applications. For updates please follow this KBA:  Knowledge base article