Outage in Sparkcentral

Instagram authentication issues

Resolved Minor
May 06, 2023 - Started over 1 year ago - Lasted 24 days
Official incident page

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Outage Details

We are having issues with Instagram accounts getting disconnected from the Sparkcentral dashboard. You may experience difficulties reconnecting your channels. Our team is working to resolve the issue as quickly as possible. In the meantime, we recommend verifying and confirming the connection between your Facebook page and Instagram account, and attempting to re-add the channel. We thank you in advance for your understanding and patience.
Components affected
Sparkcentral Instagram
Latest Updates ( sorted recent to last )
INVESTIGATING over 1 year ago - at 05/09/2023 07:13AM

We are happy to confirm that the issues impacting inbound Instagram messages has been resolved by Meta. We have backfilled all messages that were not processed during this time, consequently a temporary increase in inbound messages is to be expected. We appreciate your patience while our teams have worked to address this matter.

INVESTIGATING over 1 year ago - at 05/07/2023 07:44AM

We deployed a partial hot-fix to mitigate the disconnection issue with Instagram channels, which resulted in the reactivation of most suspended channels. However, we are still encountering an issue where certain inbound Instagram messages are not being received by our platform. We have confirmed that this issue is a result of a platform disruption on Meta side and we are collaborating with them regarding this matter.

INVESTIGATING over 1 year ago - at 05/06/2023 02:37PM

We are having issues with Instagram accounts getting disconnected from the Sparkcentral dashboard. You may experience difficulties reconnecting your channels. Our team is working to resolve the issue as quickly as possible. In the meantime, we recommend verifying and confirming the connection between your Facebook page and Instagram account, and attempting to re-add the channel. We thank you in advance for your understanding and patience.

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