Outage in Sparkcentral

Unavailable Media Attachments for Inbox conversations

Resolved Major
October 17, 2024 - Started 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Hello, We are experiencing issues with the Sparkcentral Inbox, where media attachments are intermittently unavailable in certain conversations. Our team is working to fix this as quickly as possible. Thank you in advance for your understanding.
Components affected
Sparkcentral Agent Desktop
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/17/2024 01:06PM

We are happy to inform you that this has now been resolved. We conducted comprehensive testing on our end and can confidently confirm that everything is now functioning as expected.

IDENTIFIED 2 months ago - at 10/17/2024 12:05PM

Hello,

We are experiencing issues with the Sparkcentral Inbox, where media attachments are intermittently unavailable in certain conversations.

Our team is working to fix this as quickly as possible.

Thank you in advance for your understanding.

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